RETURNS DURING COVID-19
Effective immediately, Glassy.com has temporarily suspended our 30-day return policy to ensure the quality and safety chain of custody of our inventory and to discourage over-purchasing. No returns will be accepted or processed during this time. If returns are received, they will be dated upon receipt and set aside in a designated area for safe handling, at a later date. Returns will be processed for refund once we can determine it is safe for everyone to do so, at such time you will be notified by email.
At GlassyHills.com we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
If for any reason you are not completely satisfied with your purchase, you may return unopened, unworn, unused item(s) within 30 days. However, all of our POD (Print On Demand) products are custom made per order so they can not be returned.
The following requirements apply:
Products must be unopened in original packaging and in a new and resalable condition.
Any product that was used or opened is non-returnable.
All returned products are subject to a 15% restocking fee.
Shipping Fees are non-refundable.
Heat sensitive items are not eligible for return, credit, or refund.
All returns must be made via our Return Procedure by filling out an RMA form.
There are non-returnable products & services that may be offered on our website. All of our POD products are non-returnable.
Order cancellations cannot be processed after the order has been placed.
If the return of an item was caused by an error on our part or a manufacturer's part, we will cover the return shipping fees.
To return a product, you must follow the return instructions below for your Return Merchandise Authorization (RMA). If your item does not meet the requirements above for return, please do not attempt to return mail items. We can not refund or retain merchandise, that do not meet the return requirements.
Print and fill out the RMA form.
Include the RMA form in your return package.
Please allow up to 72 hours for processing your claim.
*We cannot guarantee a refund or waive any fees, if return instructions are not followed.
Return policies for select brands, offering electronic products, may vary. We are an authorized re-seller of these brands and honor the manufacture's return policies. Our product item page may stipulate this information or please email us at: suppor[email protected], with any electronic product return questions.
Do not ship electronic returns to GlassyHills.com as you may be required to make the return directly to the brand manufacture. We will provide you with specific return instructions for the electronic return according to the brand return policies.
NOTE: If electronic items are returned to GlassyHills.com , we will automatically follow brand return policies and possibly return ship the item to the brand manufacture at the customers expense. If additional shipping charges are incurred, these charges will be deducted from the overall refund.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) have arrive defective, damaged, or simply incorrect, please contact our customer service department, at [email protected] or call 833-277-6077 as soon as possible to speak with our customer service. Be sure to have your order number ready for faster processing and leave a detailed message, if we are assisting other customers. We will return your call within 24 to 48 hours.
Please do not attempt to use, open or handle the item, especially if it is broken glass! We will send you a replacement item and provide you with a prepaid return label to return the defective item once we have received your request. In some cases (such as broken glass) the item may not need to be returned and an image submission of the damage may be required, for a quick refund or replacement. If the damage was caused by a shipping courier, we will make the determination to schedule a damage pick up by the courier or begin a damage claim.
When a replacement item is requested to be shipped prior to the return of original merchandise, we may need to receive the original merchandise return, before we can ship the replacement.
*Note: This is a case by case scenario and each defective, damage or incorrect product return process may be different. We will let you know what we need to get your request completed quickly.
Orders cannot be cancelled once the order confirmation is received.
When you request a cancellation of an order or item it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from back order logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order or by (Credit Card, Paypal, Amazon Pay, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus shipping charges and any restocking fees, if applicable. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.